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Choose a question below or scroll down
for answers to the most frequently asked questions and suggestions
on making sure your party is a success.
Consider us your Party Consultants
at no charge!
Q: What size tent
will I need for my event?
A:The
following list approximates the capacity of different tent
sizes:
16’x16’ (26 people)
20’x20’ (40 people)
20’x30’ (60 people)
20’x40’ (80 people)
30’x30’ (100 people)
30’x45’ (140 people)
30’x60’ (180 people)
30’x75’ (220 people)
40’x40’ (160 people)
40’x60’ (240 people)
40’x80’ (320 people)
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Q: How will I know if I can fit
a certain tent in the area I have?
A: First thing that you need
to do is measure the area in which you want to put the tent.
You must add 10 feet to the dimensions for staking. (This
means that if you want a 20’ x 40’ tent then you
need an area that is at least 30’ x 50’). This area
must be flat with no obstacles in the way such as bushes,
fences, rocks, trees, swing sets, pools, patios, decks or
any other objects. We will need a height clearance of around
18 feet. If the dimensions that you come up do not meet our
requirements then we will be unable to install your tent.
If your measurements are is close to these requirements or
if you have a concern then please call us with the measurements
and a description of the location, so we can let you know
whether or not the tent is going to fit. If the tent is going
on a patio and can not be staked, then you will need to get
a frame tent. If the tent is going on asphalt you must notify
us at least 2 days prior to your installation date because
we may need to drill into the asphalt in order to stake the
tent, but we will fill the holes with real tar after the removal.
There is an extra charge for this.
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Q: Do prices include set up
and delivery?
A: Set up is included in
all our prices, whenever you rent from Michael's you never
lift a finger. We realize how busy you are getting ready for
your event and we want you to leave all the legwork to us.
We do have a delivery charge in some areas, call for more
details.
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Q: I am ready to make my reservation
how do I go about placing an order?
A: When you are 100% sure
you know what you want and have a set date call our office
at (413) 583-3123 to place your order. We will then check
availability, go over pricing and answer any questions or
concerns you may at the time of ordering. If the equipment
you want is available we will then fill out a contract and
mail it out or you can visit our office to pick it up and
put down a deposit. All reservations require a 25% deposit
and the understanding of our rental contract. We do not “pencil
anyone in” or accept emailed, faxed or mailed in orders.
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Q: How far in advance should
I reserve the equipment I need for
my event?
A: Once you have chosen a
date and know what you need, DO NOT hesitate, call us as soon
as possible to reserve the equipment you need for your event.
Most commonly 1 month notice is sufficient though it all depends
on the demand for that day.
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Q: What forms of payment
do you accept?
A: We accept checks, money
orders, cash and all major credit cards. All reservations
require a 25% deposit and the understanding of our rental
contract. Payment in full is due prior to or at the time of
delivery.
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Q: How long does it take for
Michael's to set up?
A: The average set up is
usually 30 minutes.
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Q: Do I need to be present
when Michael's delivers or sets up?
A: As long as we have a signed
contract you do not have to be present. We will need you to
leave us all phone numbers where you can be reached at during
the day of your installation. Put a check in an envelope and
tape it to the front or back door. Also include in the envelope
a diagram of your yard where the tent goes. Also use sticks
or lawn furniture to mark out where the tent goes. If you
have a sprinkler system, septic tank or anything in the ground
on your property we should be told about before staking then
you will need to be present to point out where we should not
stake so our stakes don’t hit anything.
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Q: When should I have my lawn
cut before my party?
A: Make sure you DO NOT cut
your grass the day of your tent install. The green sap that
is left on the surface of your lawn will stain our equipment
as we have to lay most of it on the ground during our install.
Another reason would be is that we wouldn’t want your
landscaper or yourself to interfere with the installation
of your party. It is always best to leave your grass a little
long. Grass wears better when it is longer. If your party
were on a Saturday you would want your lawn to be mowed no
later than Wednesday. Cutting your lawn after the tent has
been installed can be extremely difficult with all the poles
and stakes in the way.
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Q: Should I rent sidewalls
for my tent in case it rains?
A: That all depends. It does
not rain sideways and sidewalls will increase the temperature
under your tent by 10-15 degrees. Sidewalls are good if it
is cold out, for privacy (maybe a disliked nosy neighbor)
and if you want to block out an unattractive view close to
where your tent is set up.
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Q: What is your rain
date policy?
A: We do not allow our customers
to cancel if it rains out. All of our items, with the exception
of our moonwalkers, are usable outside when it rains as long
as the equipment is under a tent or indoors. If you do rent
a moonwalker and it is raining out that day and we feel that
there is enough rain to classify
unusable we will not set it up and refund your deposit 100%.
However if we do set it up and receive some unexpected rain
we will not issue any refund.
Q: What is your cancellation
policy?
A: We need 3 weeks notice
on all cancellations or order adjustments. Customer shall
pay 50% of total due as liquidated damages in the event we
are not given at least 3 weeks notice. A $25 processing fee
will also be imposed in the event customer cancels and needs
a refund on deposit.
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Q: What’s the difference
between a frame tent and a pole tent?
A: A pole tent is held up
by tension and requires anywhere from 12-40 stakes. A frame
tent requires minimal staking, maybe 4-6 stakes, and is held
up by a piped frame. People usually order framed tents when
they want their tent in an area where they can't or don’t
want to stake. You can use water barrels instead of stakes
ONLY on a frame tent. Water barrels can not be used on pole
tents. We will not install any tent unless it is staked.
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Q: How long do you rent the moonwalkers
for and how big is it?
A: When renting a moonwalker
you must provide constant adult supervision during the entire
time the moonwalker is set up. Hundreds of children are injured
each year all across the country on moonwalkers. Just about
all injuries occurred when there was no adult supervision.
Following the rules and having proper supervision will decrease
any chances of injury. We at Michael's feel that your average
party lasts 4-5 hours and that it can be extremely difficult
to provide adult supervision any longer than that so we limit
our moonwalk rentals to 5 hours on each rental.
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*NOTE: All our moonwalkers are
15 x 15 and come with a big blue foam safety step that will
allow jumpers to enter and exit safely. If your shopping around
make sure you ask what size you are getting. The bigger the
safer!
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Q: How many tables
and chairs can I fit under my tent?
A:
16 x 16= 4 tables, 26 chairs
20 x 20= 6 tables, 40 chairs
20 x 30= 8 tables, 60 chairs
20 x 40= 10 tables, 80 chairs
30 x 30= 12 tables, 100 chairs
30 x 45= 17 tables, 140 chairs
30 x 60= 22 tables, 180 chairs
30 x 75= 26 tables, 220 chairs
40 x 40= 20 tables, 160 chairs
40 x 60= 30 tables, 240 chairs
40 x 80= 40 tables, 320 chairs
(based on seating 10 to each table and other tables being
used for food, gifts or displays)
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IMPORTANT TIPS:
It is always best to set
your chairs up the day of your event. Pollen and dust can
build up when they set them up a day or two before then you
may find your guest complaining about dirty chairs.
Make sure that you shut your sprinkler
systems off while our equipment is set up on your property.
Water and rain will absolutely damage our equipment. It is
also very important that you make sure that all our equipment
is set up under a tent or stored in a garage to keep the water
away.
Printable 2008 Pricelist (PDF)
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409A West Street
Ludlow, MA 01056
413-583-3123
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©2006 Michael's Party Rentals.
All Rights Reserved.
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